Privacy policy

Who we are

Install Engineering sh.p.k., Str. Ilaz Kodra, Prishtina, Kosovo, is responsible for the personal data collected through this website. Contact: info@install-ks.com, +383 45 106 101.

What we collect

Only what you enter in the quote request form:

• your name, phone number, optional email address and preferred way of being contacted;
• the services you need, the type of property, its floor area and number of rooms, the city, the state of the property and your timing;
• anything you write in the notes. Please do not include sensitive personal information there.

Why, and on what legal basis

We use this data to contact you and prepare the quote you asked for, and for nothing else. The legal basis is your consent, which you give by ticking the box on the form. You can withdraw it at any time by writing to us. That does not affect anything done before you withdrew it.

Giving us this data is voluntary, but without a name and phone number we cannot reply to your request. No decisions about you are made automatically.

Who sees it

Our staff who handle quotes. Two service providers process the data on our behalf: Google Workspace, which delivers the request to our mailbox, and the company that hosts this website. They may process it outside Kosovo. We do not sell your data or pass it to anyone for marketing.

How long we keep it

Requests saved on this website are deleted automatically after 24 months, or sooner if you ask us to. The email notification stays in our mailbox until we delete it. If you become a client, the details in your offer, contract and invoices are kept for as long as the law requires.

Cookies and technical data

The quote request page sets one cookie, ik_sess, which keeps the form working and is removed when you close your browser. This website uses no analytics or advertising cookies.

To stop abuse of the form, we temporarily keep a scrambled record of your IP address. Our hosting company may also record IP addresses in its technical logs. Links to Google Maps, Facebook and Instagram take you to those services, whose own privacy rules apply.

Your rights

Under Kosovo’s Law No. 06/L-082 on the Protection of Personal Data, you can ask us for access to your data, its correction or deletion, restriction of its use, or a copy to take elsewhere. You can also object to how we use it. Write to info@install-ks.com. We reply without undue delay, and within one month at the latest.

Complaints

You can complain to the Information and Privacy Agency: Str. Zejnel Salihu No. 22, 10000 Prishtina, info.aip@rks-gov.net, aip.rks-gov.net.